Privacy Policy
This policy explains what data Satobyte collects, why we collect it, and how we keep it safe.
Satobyte Technologies ("we", "us", or "our") operates the Satobyte utility billing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or use our services.
1. Information We Collect
A. Personal Information You Provide
When you register, we collect your name, email address, phone number, password (hashed), and a 4-digit transaction PIN. For KYC on rental services we may additionally collect a Nigerian identity document number (NIN, BVN, or passport).
B. Transaction Information
Every airtime, data, electricity, cable TV, and SLTV purchase is logged with the service type, recipient, amount, status, and timestamp. Wallet funding events record the payment provider reference and funding amount.
C. Technical Information
We automatically receive your IP address, browser type, device type, and operating system. We also log authentication events (sign-in, sign-out, PIN changes) and the referring URL.
2. How We Use Your Information
- To create and maintain your account.
- To process utility transactions and prevent fraud.
- To send transactional emails: signup confirmation, password reset, transaction receipts, and SLTV status updates.
- To investigate security incidents and enforce our Terms & Conditions.
- To comply with CBN AML, KYC, and tax reporting obligations.
3. How We Share Your Information
We do not sell your personal data. We share information only with:
- Telecom carriers and utility providers (recipient phone, meter, or IUC number) needed to deliver the service you purchased.
- Payment processors (Paystack, Flutterwave) needed to fund your wallet. These processors are PCI-DSS compliant.
- Regulators and law enforcement when required by Nigerian law.
4. Data Retention
Account data is retained for the life of the account plus 7 years to comply with Nigerian tax and AML regulations. Transaction logs are retained for 7 years. You may request account deletion at any time; we will anonymize your profile and retain only the data required by law.
5. Security
We protect your data with 256-bit SSL/TLS encryption in transit, bcrypt password hashing, mandatory transaction PIN, and continuous activity monitoring. No system is 100% secure; we notify affected users within 72 hours of any confirmed data breach.
6. Your Rights
You have the right to access, correct, or delete your personal data, and to opt out of non-essential communications. Email support@satobyte.com to exercise any of these rights.
7. Cookies
We use a minimal set of cookies: an authentication session cookie, and a single first-party analytics cookie that aggregates page views. We do not use third-party advertising or tracking cookies.
8. Changes to This Policy
We will post any material changes on this page and email you at least 14 days before they take effect. The "Last updated" date below shows when this policy was last revised.